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Frequently Asked Questions
Before reaching out, check if your question is answered below.
How do I cancel a booking?
You can cancel from the Task details page. Cancelling is free within 15 minutes of booking, free before a Tasker accepts, and free more than 24 hours before the start. If you cancel later than that after a Tasker has accepted, you pay the Tasker's minimum booking time.
When will I be charged?
Your payment method is authorised, not charged, when you book. You're charged the final invoice — the hours worked plus any expenses — about 24 hours after your Tasker sends it. You're charged about 24 hours after your Tasker sends the invoice. If anything looks wrong, contact Support straight away.
How do I become a provider?
Sign up as a provider, complete your profile, set your skills and availability, and connect your Stripe account to receive payments.